Terms and Conditions mywin28 – Platform Guidelines

By accessing, registering for, or using any part of the mywin28 platform — whether through the website, mobile app, or any other medium we provide — you acknowledge that you have read, understood, and agree to be bound by all terms and conditions set out in this document.

If you do not agree with any part of these terms, you are not permitted to use the mywin28 platform. Continued use of the platform following any amendments to these terms will be considered full acceptance of those changes.

To register and use the mywin28 platform, you must meet all of the following eligibility requirements at all times:

• Aged 18 years and above at the date of registration and throughout the period of use.
• Not a citizen or resident of any country that prohibits online gambling activities under its local laws.
• Not an employee, agent, partner, or immediate family member of a mywin28 employee or any of its affiliated companies.
• Having full legal capacity to enter into a binding agreement.
• Not currently subject to a voluntary or mandatory self-exclusion from any gambling platform.

Mywin28 reserves the right to request proof of eligibility at any time and may suspend an account pending verification if there is any doubt about a user's eligibility.

Each user is only permitted to register one account only at mywin28. Holding multiple accounts is a serious breach of these terms and may result in the closure of all associated accounts and forfeiture of any existing balances.

During registration, you are required to provide accurate, complete, and up-to-date information including your full name, date of birth, address, and contact details. Providing false information is a terms violation that may result in immediate account closure.

The Know Your Customer (KYC) process is mandatory for all users before their first withdrawal or when cumulative amounts reach the set threshold. Documents that may be required include:

• A copy of a valid identity card or passport.
• Proof of current address (utility bill or bank statement not older than 3 months).
• Supporting documents for your chosen payment method, if required.

Mywin28 supports a variety of local Malaysian payment methods including FPX, Touch 'n Go eWallet, IBG bank transfers, and cryptocurrencies such as USDT. All transactions are processed in Malaysian Ringgit (MYR) unless otherwise stated.

Deposit terms:

• The minimum deposit is RM 10.00 for most payment methods.
• The payment account must be under the same name as the mywin28 account.
• Mywin28 does not accept deposits from third parties under any circumstances.
• Deposits are typically credited within 5 minutes. If more than 30 minutes have passed, please contact our support team.

Withdrawal terms:

• The minimum withdrawal amount is RM 30.00.
• Withdrawals are processed within 3 minutes for users who have completed KYC.
• Users who have not completed KYC may experience processing delays of up to 24 hours.
• Mywin28 reserves the right to request additional verification for withdrawals exceeding certain limits.
• Withdrawals can only be made to an account held under the same name as the mywin28 account holder.

Mywin28 offers a variety of bonuses and promotions from time to time. All bonuses are subject to the specific terms stated on the relevant promotions page, in addition to the following general conditions:

• All welcome bonuses and deposit bonuses have a minimum rollover requirement before withdrawals are permitted.
• Each user is eligible to claim each promotion once only unless otherwise stated.
• Bonuses may not be combined with other offers unless explicitly stated by mywin28.
• Mywin28 reserves the right to withdraw bonuses without notice if there is evidence of abuse or promotional fraud.
• The VIP loyalty program is operated at mywin28's discretion and eligibility requirements are subject to change.

Promotion abuse — including opening multiple accounts to claim the same bonus, using automated software to meet wagering requirements, or coordinating between accounts to manipulate outcomes — is strictly prohibited and may result in the cancellation of all wins and account closure.

All bets placed on the mywin28 platform are final once confirmed by the system. Users are responsible for ensuring all betting details are correct before confirming the transaction.

• Mywin28 reserves the right to void or correct bets placed at clearly erroneous odds (obvious error) resulting from technical failure or human error.
• In the event a match or event is cancelled, bets will be refunded in accordance with the relevant sports rules.
• Minimum and maximum betting limits vary by sport type, market, and the user's account status.
• Mywin28 reserves the right to limit the betting limits of any account at our sole discretion without being required to provide a reason.
• All casino games use a random number generator (RNG) independently audited by third parties to ensure fairness.

Mywin28 users are strictly prohibited from engaging in the following activities:

• Fraud and manipulation: Including the use of insider information, athlete or official inducements, and match result manipulation.
• Money laundering: Using the mywin28 platform to transfer or conceal funds derived from illegal activities.
• Use of automated software: Bots, scripts, or any third-party software that interacts with the platform without written authorisation from mywin28.
• System manipulation: Exploiting technical bugs, system vulnerabilities, or odds errors for unauthorized gain.
• Security breach: Any attempt to hack, breach, or disrupt the mywin28 platform infrastructure.
• Account selling: Transferring, selling, or lending a mywin28 account to another party.
• Impersonation: Registering using another person's identity or false information.

Users may close their mywin28 account at any time by contacting our support team. Prior to closure, all available balances (excluding bonuses that have not met rollover requirements) will be refunded to the user.

Mywin28 reserves the right to suspend or close any account without prior notice in the following situations:

• Violation of any provision within these terms and conditions.
• Fraud, illegal activities, or behavior suspected to be suspicious.
• Failure to meet KYC requirements within the stipulated timeframe.
• Instructions from regulatory authorities or law enforcement agencies.
• Self-exclusion request by the user.

Users whose accounts are closed due to a terms violation are not permitted to open a new account on mywin28 without written approval from management.

Mywin28 provides the platform on an "as-is" basis and makes no warranties regarding the accuracy of information, continuous availability, or the absence of technical errors at any time.

• Mywin28 is not liable for any direct or indirect losses arising from service disruptions, technical failures, or data inaccuracies.
• Mywin28 is not responsible for the actions of third parties including payment providers, game providers, or telecommunications networks.
• Betting outcomes are final once confirmed, and mywin28 is not liable for any losses arising from a user's betting decisions.
• The maximum total liability of mywin28 to any user shall not exceed the account balance of that user at the time the claim is made.

Mywin28 is committed to protecting users' personal data. The collection, processing, and storage of your personal data is carried out in accordance with our Privacy Policy, which forms part of this agreement.

By registering with mywin28, you agree that we may use your data for the following purposes:

• Identity verification and KYC process.
• Financial transaction processing.
• Account and service-related communications.
• Fraud detection and legal compliance.
• Platform improvements and user experience enhancements.

For more information on how we handle your data, please refer to Privacy Policy in full.

These terms and conditions are interpreted and enforced in accordance with the laws applicable in the jurisdiction where mywin28 is registered and holds its operating licence.

Should a dispute arise between a user and mywin28, we encourage resolution through the following channels in order:

• First tier: Contact the mywin28 customer support team via live chat or email for an informal resolution.
• Second tier: If unresolved within 14 days, the dispute will be referred to the relevant regulatory authority.
• Third tier: Resolution through independent arbitration by mutually agreed-upon methods.

Users agree that they will not initiate any legal action against mywin28 before completing the internal dispute resolution process outlined above.

If you have any questions, concerns, or feedback regarding these terms and conditions, the mywin28 team is ready to assist you through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week, directly from the mywin28 platform.
• Email: [email protected] — average response time under 6 hours.
• FAQ: Visit the FAQ for quick answers to common questions.